How I audit, map and fix service businesses. Watch it, or read it.
Every long-form video I publish lands here with the full transcript, so you can read it as fast as you want. Case files, the operating map, the diagnosis, the fix, and the setup underneath it.
How does a property management company go from a 12% margin to 53% without hiring anyone?
Sam had 25 people, 1,120 doors, a 12% margin and a team running at 132% capacity, and he wanted to hire. I audited every role, mapped 214 recurring tasks, cut the work per door from 5.1 hours to 2, and 90 days after go-live he had 17 people, $180,000 a month and a 53% margin.
How do I set up AI correctly as a non-technical business owner?
Three things, before any AI tool: map how your business runs as workflows (trigger, steps, completion condition, owner, input, output), get the information in your head into files your AI can read, and pick one tool as the hub. Then you do your work through that one tool instead of six open tabs.
Free
Map your own business the way I mapped this one.
The Systems Map is every system a service business runs on, in the order a stranger becomes a client, with the questions that get each one out of your head. Answer them out loud and you're not taking notes, you're extracting your own system. It's free.
Get the free Systems Map →No call, no pitch. The map opens on the next page.